+60 (3) 7496 7533

Order Taking

Tags: Order Taking Services Singapore

Order taking inbound call service has become one of the most prominent businesses with an increase in demand for different products in the market. Gone are the days when customers could place an order only through advertisements and by making a personal visit to a seller. Customers nowadays tend to inquire thoroughly before placing an order, this is why order taking services is introduced. It creates a superior edge in the market, at theme time satiates the customers inquisitive mind.

If your organization requires order taking services, you need not have the order taking call centre in-house, you can outsource it to a third party. With this development, many order taking service providers take a franchise of a company for taking orders on toll-free numbers specific to that company.

Skilled with unique telephone order taking services, CALLMARK Solutions will process whatever product or service you are selling. Our operator will receive a phone call from your potential customer. We then take steps to place an order for a product or service, any time of the day or night via the telephone. These calls are usually taken through your existing toll free number or one that we can supply to you. Our agents are able to enter orders through your web site or an interface we create to help streamline your order processing. And, in addition to processing orders, we are able to answer any questions your callers may have about your products. With your guidance through the setup process, we setup an extensive frequently asked questions database in addition to learning information about your product catalogue to become a full service order taking service.

There are many benefits of investing in phone order taking services such as:

  • Phone order taking helps to satisfy the immediate requests of the customer to know more about the product after coming across advertisements related to the product
  • Live order taking service brings enormous clarity in the mind of a customer after speaking to a live voice and getting all the issues clarified
  • Order taking call centre services has an advantage over automated order systems as it adds a personal touch which helps in building the trust of your customers
  • Online order taking helps you to improve your profit considerably
  • Call centre order taking service retains an existing customer and helps you to gain more customers as well

Outsourcing your order taking inbound call service to CALLMARK Solutions allows your organization to use its valuable resources (both capital as well as human) in optimizing the core functions while we take care of the support functions. This has resulted in tremendous cost-savings for our customers over the longer run.

When it comes to high-performance order taking services, businesses need to be ready when the customers call in to place their orders. The key to effective order taking services is the ability of the agents to be courteous, knowledgeable, helpful and poised to serve the customer with their best capability ever, every time. We understand that ineffective order taking can not only hamper the prospective deal but also the future deals resulting in an unproductive business. At CALLMARK Solutions, we stress on the fact the every call for order taking is not only a potential sale but also an opportunity to build long-term customer relationship and confidence.