Tags: Inbound Customer Services Outsource Call Center Singapore
Efficient and reliable customer services are – or should be – a priority for all forward-thinking businesses.
Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In its absence, you risk losing out on your valuable customers to your competitors. If lately you are hit with the grueling demands of customer support in-house, why not consider outsourcing inbound customer care support to CALLMARK Solutions?
Our inbound call center services offers the following expertise:
CALLMARK Solutions inbound customer care services are well-established with high-tech infrastructure, and combined with the presence of skilled call centre agents and usage of latest telecommunication software helps us provide prompt and efficient call centre support and phone answering services that can be tailor-made for all our customers.
Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.
Maintaining such a well-organized inbound call centre requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer outsourcing their inbound call centre services to CALLMARK. At the same time, by outsourcing a non-core business functions, like inbound customer support, your company can expect to:
- Drastically reduce operational and infrastructural costs
- Achieve higher service quality with dedicated and experienced resources
- Benefit from an increase in customer satisfaction
- Maximize revenue and productivity by quickly resolving customer queries
- Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor
We use reliable CRM system to track and record all inbound calls as well as providing our clients prompt and professional service reports. Our inbound call services experience includes customer service and support, order taking, and much more.